Complaint Process

As described in our Mission Holy Family University is committed to educating students to assume lifelong responsibilities towards God, society, and self. The University also has a responsibility to address student concerns in a fair, definitive and timely manner. Student concerns should be addressed at the institutional level using the grievance policies and procedures outlined below.

If a student wishes to pursue additional avenues of complaint once the institutional procedures have been exhausted, they may address their concerns to the appropriate accrediting or state agency.

Accreditation 

Middle States Commission on Higher Education 
3624 Market Street 
2nd floor West 
Philadelphia, PA 19104

SARA Student Complaints

Specialized Accreditation 

Commission on Collegiate Nursing Education 
One Dupont Circle, NW Suite 530 
Washington, DC 20036 
Benjamin Murray, MPA 
Director of Accreditation Services 
(202) 887-6791 ext. 275 
bmurray@aacn.nche.edu

Joint Review Committee on Education in Radiologic Technology 
20 N. Wacker Drive 
Suite 2850 
Chicago, IL 60606-3182

Accreditation Council for Business Schools and Programs (traditional undergraduate programs) 
11520 West 119th Street 
Overland Park, KS 66213

Licensure/ Approval 

Pennsylvania Department of Education 
333 Market Street 
Harrisburg, PA 17126

Pennsylvania State Board of Nursing 
2601 North 3rd Street 
Harrisburg, PA 17110

US Department of Veterans Affairs 
810 Vermont Avenue, NW 
Washington, DC 20420

Membership 

American Association for Colleges for Teacher Education (AACTE) 
1307 New York Avenue, NW 
Suite 300 
Washington, DC 20005

American Association of Colleges of Nursing (AACN) 
One Dupont Circle, NW Suite 530 
Washington, DC 20036

Individual States 

State

Agency

Alabama

Home - Alabama Commission on Higher Education (ache.edu)

Alaska

Alaska Commission on Postsecondary Education - Alaska Student Loan Corporation > ConsumerProtection

Florida

Concerns & Complaint Process (fldoe.org)

Illinois

Complaint Investigation Process (isbe.net)

Iowa

Student Complaints | Iowa College Aid

Kentucky

Consumer Protection - Ky. Council on Postsecondary Education

Louisiana

Student Complaint Process – Louisiana Board of Regents (laregents.edu)

Maine

Due Process Complaint Investigation Procedures | Department of Education (maine.gov)

Maryland

Student Complaint Process (maryland.gov)

Massachusetts

Complaints / Massachusetts Department of Higher Education

Nevada

SARA Complaint Resolution Form 

New Hampshire

Appeals and Mediation | Department of Education (nh.gov)

New Jersey

Office of the Secretary of Higher Education OSHE Complaint Form Instructions (nj.gov)

New Mexico

Student Complaints | NM Higher Education Department

North Carolina

Post-Secondary Education Complaints – UNC System (northcarolina.edu)

North Dakota

State Authorization and SARA

Ohio

Student Complaint Information | The Ohio Department of Higher Education

Oregon

State of Oregon: About - Student Complaints

Pennsylvania

Students Complaints (pa.gov)

Puerto Rico

Complaints (pr.gov)

Rhode Island

Student Compliant Process

South Carolina

Student Resources | CHE (sc.gov)

South Dakota

Student Affairs

Tennessee

Request for Complaint Review (tn.gov)

Texas

Student Complaints - Texas Higher Education Coordinating Board

Utah

File a Complaint - dcp.utah.gov

Vermont

Mediation, Due Process and Administrative Complaints | Agency of Education (vermont.gov)

Virginia

Student Complaints | Virginia State Council Of Higher Education, VA (schev.edu)

Washington

Student Complaints | WSAC (wa.gov)

Washington, D.C.

Office of Dispute Resolution (ODR) | osse (dc.gov)

Wyoming

Dispute Resolution - Wyoming Department of Education